Return Policy

Last updated: 6 March 2026

We aim to supply the correct products in good condition. Because many pharmacy and personal-care items are safety-sensitive, return eligibility depends on the item type, condition, and applicable law.

Items Generally Not Eligible for Return

• Prescription medicines and pharmacy-only items once supplied or processed.
• Medicines, ingestible products, supplements, or hygiene-sensitive items that have been opened, used, damaged after delivery, or stored improperly.
• Any item that is not in resalable condition, except where required by law.

When to Contact Us

Please contact us as soon as possible if your order arrives damaged, defective, incomplete, or incorrect. Where possible, keep the item unused and in its original packaging, and share clear photos to help our review.

Eligible Outcomes

• Replacement of the affected item, where stock is available.
• Store credit or refund, where appropriate and permitted.
• Order correction or other practical resolution agreed with you.

Refunds

Approved refunds are processed after review and may take additional time depending on the payment method or payment provider used for the original transaction.

Our Error

If the issue is due to our error, we will guide you on the most appropriate replacement or refund resolution.

How to Reach Us

Use our Contact Us page, call +234 704 489 6881, or chat on WhatsApp.