Privacy Policy

Last updated: 6 March 2026

This Privacy Policy explains how Amela Pharmacy collects, uses, stores, and shares information when you use our website, visit one of our branches, place an order, contact us, or request pharmacy support.

Information We May Collect

  • Contact details you provide, such as your name, phone number, delivery details, and messages.
  • Order, payment, pickup, delivery, and customer-support information related to your purchases or enquiries.
  • Prescription or health-related information you voluntarily send for lawful pharmacy processing, including website submissions or contact requests.
  • Basic device, browser, and website usage information collected through cookies or analytics tools.

How We Use Information

  • To process orders, confirm availability, arrange pickup or delivery, and respond to enquiries across our service locations.
  • To provide pharmacy-related support, including prescription handling where permitted by law.
  • To improve website performance, service quality, fraud prevention, and record keeping.
  • To comply with legal, regulatory, safety, tax, and audit obligations.

When We May Share Information

  • With service providers or delivery/payment partners involved in fulfilling your order.
  • With regulators, law-enforcement agencies, or professional advisers where disclosure is legally required.
  • Within Amela Pharmacy and related operational teams on a need-to-know basis.

Cookies and Analytics

We may use essential cookies and limited analytics technologies to keep the website functioning, remember basic preferences, understand site usage, and improve performance. See our Cookie Policy for more information.

Data Security and Retention

We take reasonable administrative and technical steps to protect information under our control. We keep records for as long as needed for customer service, lawful business operations, and legal or regulatory compliance.

Your Choices

You may contact us to request access, correction, or deletion of personal information, subject to applicable legal, regulatory, and pharmacy record-keeping requirements.

Contact

If you have privacy-related questions, please use our Contact Us page or call +234 704 489 6881.